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    In this blog post, we will identify some possible causes that might be generating enterprise Vault Storage Archive Event ID 13360 and then I will provide possible fixes you can try to get rid of this issue.

    Problem

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  • The following error may be reported when saving mapped mailboxes containing archives that are typically affected by the issue reported in Etrack incident 1595684 for Enterprise Vault 8.0 SP1.

    Error Message

    Type: Error
    Event: 13360
    Source: Enterprise Vault
    Category: Vault Archive
    Description: Error encountered while accessing Vault database ‘%%’ (internal link: .ADODataAccess .cpp(CADODataAccess::ExecuteSQLCommand) [lines 1388,1390,1405,1423] Jul 3 19:52:25 2009):
    Description: dbo.uspcu_Vault Vault ID error: = ‘%%’ is no longer available.

    Source: Microsoft OLE DB Provider for SQL Server

    Number: 0x80040e14
    SQL status: 42000
    Own error: 00050000
    HRESULT 0x80040e14
    B-437-13360

    Solution

    1. Use Locate Archive/Archive Folders frequently in the Vault Console Administrator to find the Vault ID specified in Event ID 13360 using the Find Archive/Archive Folders utility.
    2. If “Find Archive/Archive Folders” fails, or if many VaultIDs are mentioned at this step, contact Veritas Child Support.mailbox archives.
    1. Use the archive export utility to export the original items from the affected mailbox archive to PST. • Export also tries to create a CFG file containing information about the archive subject. CFG is required for the following steps and must remain in the same directory as PST.
    2. Disable these users from the Storage Administrator Console (VAC) using the Disable Mailbox Wizard.
    3. Rename the modified mailbox archive so it’s easy to identify.
    4. Run the Mailbox Activation Wizard for the mailbox that was disabled in step 2. Select one of the “Show Disabled” mailboxes, select the mailbox, and click “Unzip” to verify that a new archive has been created.< br>< /whether>
    5. Launching the PST Import Wizard: Transferring the exported data directly to the new archive. In the wizard, give preference to the new target archive, and in the linking options window, select the “No” radio button to avoid copying links. In the main folder tree window select the root folder and merge options.
    6. After you confirm that the import has completed successfully and my user can checkout items, your current archive, which was renamed in step 3, can be deleted.

    TECH70711

    For more information about the Etrack Incident 1595684, see the “Related Articles” section of this article.

    Identify two affected archives:

    Event ID 13360
    Event Source Corporate storage
    Description An error occurred while accessing the vault database
    EnterpriseVaultDirectory(internal ref: .ADODataAccess.cpp
    (CADODataAccess::ExtractFromRecordsetToVariant)
    [lines 1304,1311,1325] created Oct 17 23:02 :48 2005):
    Event information Go to the Veritas link for a solution. Help.
    Links VERITAS Enterprise ™ Vault 6.0 Service Pack One Thing: Changes to File System Archiving

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    Enterprise Vault 스토리지 아카이브 이벤트 ID 13360 문제 해결 및 수정
    Risoluzione Dei Problemi E Correzione Di Enterprise Vault Storage Archive ID Evento 13360
    Solucionando Problemas E Corrigindo A ID De Evento 13360 Do Arquivo De Armazenamento Do Enterprise Vault
    Solución De Problemas Y Corrección De Enterprise Vault Storage Archive Event ID 13360
    Устранение неполадок и исправление Enterprise Vault Storage Archive ID события 13360
    Problemen Oplossen En Oplossen Enterprise Vault Storage Archive Event ID 13360
    Felsökning Och åtgärda Enterprise Vault Storage Archive Event ID 13360
    Dépannage Et Réparation Enterprise Vault Storage Archive ID D’événement 13360
    Fehlerbehebung Und Behebung Von Enterprise Vault Storage Archive Ereignis-ID 13360
    Rozwiązywanie Problemów I Naprawianie Zdarzenia Archiwum Magazynu Enterprise Vault O Identyfikatorze 13360